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Why don’t I see the map?

Vicky’s Map is drawn by your browser, right on your device. On some computers that doesn’t work. Here’s what we found, and what you can do.

What we found

You’re on a remote desktop or a virtual computer

In a remote desktop, the browser can’t use a graphics card, and the 3D map needs one to draw. Nothing is wrong with the site or your account.

What you can do

  1. Open Vicky’s World on your own phone, tablet or laptop Type vickys.world in the browser there. The map works straight away.
  2. Or try the map here anyway Press “Try the map anyway” below. You get a lighter map without mountains and shadows. It may be slow, but it works.

What we found

Your browser isn’t using the graphics card

The 3D map needs the graphics card of your device. Your browser is drawing with the processor instead, which is too slow. In most browsers this is one setting called “graphics acceleration” or “hardware acceleration”.

What you can do

  1. Turn on graphics acceleration in your browser Pick your browser below for the exact steps. It takes about a minute.
  2. Restart the browser and open Vicky’s World again The map should now draw. If not, press “Check again” below.
  3. Or try the map anyway Press “Try the map anyway” for a lighter map without mountains and shadows. It may be slow, but it works.

What we found

Your browser can’t draw 3D

The map is drawn with a technique called WebGL 2. Every modern browser has it, but yours doesn’t. Usually that means the browser is old.

What you can do

  1. Update your browser On a phone: update it in the App Store or Play Store. On a computer: open the browser’s menu and look for “About” or “Update”.
  2. Or use another browser Chrome, Firefox, Edge and Safari all work. Download one, open vickys.world and the map is there.
  3. On an old phone or tablet Some older devices can’t be updated anymore. Then open Vicky’s World on another device.

What we found

A privacy setting hides the mountains

Your browser protects you against tracking by scrambling some image data. Good for privacy, but the map uses that data to draw mountains and hills. So you get a flat map. Everything else works.

What you can do

  1. Just use the flat map All farms, stories and photos are there. Only the terrain is missing.
  2. Or allow it for this site In Brave: tap the lion icon and turn Shields off for this site. In Firefox: this is the “resist fingerprinting” setting. In other browsers it’s often a privacy extension.

What we found

The map should work on this device

Your browser can draw the map and uses the graphics card. If you still don’t see it, it’s usually a slow connection or a page that didn’t finish loading.

What you can do

  1. Reload the page Press “Check again” below, or pull down to refresh on your phone.
  2. Check your connection The map downloads a few megabytes the first time. On a weak signal that can take a while.
  3. Try another browser If it still doesn’t work, open vickys.world in Chrome, Firefox, Edge or Safari.

Your browser

Not right? Pick your browser:

Steps for Chrome

  1. Open the menu: the three dots (⋮) at the top right.
  2. Choose Settings, then System.
  3. Turn on “Use graphics acceleration when available”.
  4. Press Relaunch.

Steps for Edge

  1. Open the menu: the three dots (…) at the top right.
  2. Choose Settings, then System and performance.
  3. Turn on “Use graphics acceleration when available”.
  4. Press Restart.

Steps for Firefox

  1. Open the menu: the three lines (≡) at the top right, then Settings.
  2. Under General, scroll to Performance.
  3. Untick “Use recommended performance settings”, then tick “Use hardware acceleration when available”.
  4. Close Firefox completely and open it again.

Steps for Safari

  1. Safari always uses the graphics card, so there’s no setting to turn on.
  2. Update macOS or iOS: Apple menu → System Settings → General → Software Update (on iPhone: Settings → General → Software Update).
  3. Still no map? Try Chrome or Firefox on the same device.

Steps for Other

  1. Open your browser’s settings and look for “hardware acceleration” or “graphics acceleration”. Turn it on and restart the browser.
  2. Can’t find it? Chrome, Firefox and Edge all have it, and the map works in all of them.

Is this a work computer? Then this setting may be locked. Ask your IT department to allow graphics acceleration in the browser.

Did it work?

We’ll load a lighter map without mountains and shadows. It may be slow, but it works. You can switch it off again in the map’s settings menu.

Still stuck? We’re happy to help. Get in touch

Details, in case you need to ask for help
Browser
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System
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Device
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Graphics
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Can draw 3D (WebGL)
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Uses the graphics card
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Translate this story

Your browser can translate this page for you, usually in one tap. This is how:

In Chrome, click the translate icon at the right of the address bar, or right-click the page and choose “Translate to…”.

In Chrome, tap the three dots at the top right and choose “Translate…”. A bar appears at the bottom to pick the language.

In Safari, tap the “aA” or page icon at the left of the address bar and choose “Translate to…”.

In Safari, click the translate icon at the right of the address bar and choose your language.

In Edge, click the translate icon at the right of the address bar, or open the menu and choose “Translate”.

In Firefox, click the translate icon at the right of the address bar and choose “Translate”.

In Samsung Internet, open the menu and choose “Translate”.

Look for a “Translate” option in your browser’s menu or address bar.

  • Your browser translates into its own language, not necessarily the language of this site.
  • The translation is automatic and may contain mistakes. Names stay as they are.
  • Not every browser supports every language.